FREQUENTLY ASKED QUESTIONS

We'll try to answer your questions, but if you have any questions, you can always contact us at: info@vune-code.com

About vune-code

vune-code is a streetwear brand with a feline soul. It designs and sells clothing and accessories that inspire authenticity and freedom, always connected to the essence of cats: independent, curious, and elegant. It believes in a unique, natural, and essential bond between people and their felines.

vune-code was born to break stereotypes and demonstrate that cats and urban fashion can share the same energy. It seeks to build a community— the vune-crew —that identifies with the beauty of what is real, authentic, and present. It believes in the invisible connections that unite us, in the sea, the snow, the wind, and in that constant purr that reminds us we are free.



vune-code is an initiative of NEZIMA PROJECTS SL., registered and regulated in accordance with Spanish legislation and
European. We're a group of people with a feline and entrepreneurial spirit. And we're located in Bilbao, Spain.



About the products

vune-code suggests urban and minimalist style clothing and accessories, such as
Caps, beanies, sunglasses, bracelets, and bags. Accessories to accompany you in your daily life. To remind you and the world that you have a feline soul. Each product reflects the brand's feline and urban spirit, combining quality and symbolism.



Because each product is lovingly designed, with a unique touch of symbolism and respect for individual authenticity.

vune-code seeks to make each product an amulet of freedom and connection with feline energy.


Shipping and delivery times

Vune-code ships to Spain and internationally. Currently, international shipping is limited to Europe, but please check back periodically as we'll gradually expand to new markets and countries.

We focus on shipping to lockers or collection points because they're more sustainable. That's why we offer several shipping rates:

Spain
without home delivery: €4.5

Spain
with home delivery: €5.5

International:
€12.99

Yes. Orders over €100 enjoy free shipping on orders over €100.
Spain.

Typically, delivery takes between 3 and 7 business days, depending on the location. For shipments within Spain, the delivery time is usually between 2 and 3 business days. For international shipments, the delivery time can be up to 7 days.



Yes. In case of delay, you can request information about the shipping status at info@vune-code.com

Returns and exchanges

Yes. Vune-code facilitates returns within 30 calendar days of receiving the order.

The conditions for a refund are as follows:

  • Return period: 30 days from receipt of order.
  • The item must be unused, with tags and in its original packaging.
  • Request a refund and obtain acceptance of the refund from vune-code.

The steps to follow for a return are as follows:

  • To initiate the return, you must write to info@vune-code.com indicating the order number and the reason.
  • vune-code will reply indicating whether the return is accepted or not.
  • If accepted, the return process will be outlined in the response, and the shipping label will be attached.

No, vune-code will not accept any returns if there is no request.
return and a prior affirmative acceptance response.

vune-code assumes the return costs.

vune-code processes the refund within 10 business days of receiving and inspecting the returned item.

In the event of a defect or error in the order, the customer must contact vune-code immediately by writing to info@vune-code.com. The problem will be resolved by sending a new product or issuing a refund. All associated costs will be borne by vune-code.



  • Gift cards
  • Products on sale

vune-code and the world

vune-code collaborates with local cat shelters to donate a portion of its profits to support these incredible companions. It also works to promote in-home cat care services and cat welfare education.

Yes. vune-code is concerned about the environmental impact of its clothing and packaging. It seeks out responsible suppliers and works to reduce its environmental footprint. Its goal is for each product to not only dress the customer, but also inspire positive change.



Other frequently asked questions

Yes. vune-code uses secure SSL connections and complies with the European Union's data protection regulations (GDPR).



vune-code sends offers and one-off notifications via SMS to subscribed customers. You can unsubscribe at any time by following the link in the messages.

You can write to info@vune-code.com and vune-code will resolve your issue as soon as possible.

You can always write to info@vune-ode.com. vune-code reviews each suggestion and uses it to improve its products, services, and customer service.


Still need help? Write to us.